Three Mile Beach Holidays Ltd Booking Terms and Conditions

2.1. Prices can be viewed on our live booking system and are confirmed to you at the point of booking.

2.2. Prices will vary depending on the beach house selected, the number of guests and the dates and the duration of your stay. Prices may also fluctuate from time to time due to special offers and discounts which are subject to availability and cannot be applied to existing bookings.

2.3. All prices include VAT where applicable at the current rate and are payable in pounds sterling (£) (GBP).

2.4. We accept payment by credit or debit card or bank transfer, or any other payment method agreed between us from time to time. We do not accept payment using American Express, cheques or cash.

3.1. In order to secure a booking with us you must pay a Booking Deposit. Please note that if the date for payment of the Balance Payment has passed when you place your booking with us then the Balance Payment will be due in addition to the Booking Deposit in order to secure the booking.

3.2. Unless otherwise specified or agreed with us, the Booking Deposit shall be an amount equal to 30% of the total booking price.

3.3. Booking Deposits are non-refundable.

4.1. The Balance Payment is the total price of your booking less the Booking Deposit.

4.2. The Balance Payment must be paid to us no less than 42 days prior to your booking commencement date (the “Payment Due Date”).

4.3. If we have not received payment of the Balance Payment by the Payment Due Date, we may automatically process payment for the Balance Payment using the card details registered with us when booking.

4.4. If you have not paid the Balance Payment by the Payment Due Date, we reserve the right to cancel your booking. In these circumstances we regret that we will be unable to issue you a refund of the Booking Deposit.

5.1. We do not request a cautionary deposit from you at the point of booking. Instead, we operate on the understanding that you will respect and take care of our accommodation. However, you will be liable to cover any costs or losses which we suffer as a result of your conduct or the conduct of any member of your party which results in:

5.1.1. additional cleaning requirements over and above the usual cleaning that we conduct between guests, including any speciality cleaning of linen, carpets or soft furnishing for the removal of marks or stains;

5.1.2. damage to the accommodation and its contents, fixtures or fittings;

5.1.3. damage to any communal areas and facilities;

5.1.4. us returning items that you or a member of your party leave at the property and wish to have returned; or

5.1.5. us replacing any items that may have been removed from the property.

5.2. We will contact you to inform you if any of the circumstances set out in clauses 5.1 to 5.1.5 arise and will provide details along with a breakdown of costs (“Repair Costs”) supported by photographic evidence. We can provide receipts or quotes for repair work if requested.

5.3. We will raise an invoice in respect of any Repair Costs that we incur and send this to you within 14 days of the checkout date of your stay. Repair costs will include the price of materials purchased and third-party labour costs to repair damage caused by you or a member of your party. If our staff are able to rectify the damage, our staff labour costs for undertaking repairs or cleaning the property will be charged to you at £25 per hour (including VAT) but reserve the right to instruct third parties to provide such services, in which case we will be subject to their fees.

5.4. you shall pay the invoice in full without deduction or set-off, in cleared funds within 14 (fourteen) days of the date of any invoice to the bank account nominated by us and using a payment method approved by us. You shall pay any applicable VAT to us on receipt of a valid VAT invoice for third party labour costs and any materials.

6.1. After you receive your booking confirmation email you will not have an automatic legal right to cancel this contract as the services provided under it are accommodation and leisure services for which these terms provide a specific period of performance. You may, however, be entitled to cancel your booking as set out below.

6.2. The Cancellation Deadline is the date exactly 42 days prior to your booking commencement date.

6.3. Cancellations will only be accepted in writing via email, to the email address from which your booking confirmation email was sent.

6.4. If you cancel your booking on or before the Cancellation Deadline your Booking Deposit will be retained by us. Any remaining monies paid by you to us prior to the Cancellation Deadline, in addition to the Booking Deposit, will be refunded to you.

6.5. If you cancel your booking after the Cancellation Deadline you will be liable to pay a percentage of the total cost of your booking as set out below. It is your responsibility to take out the appropriate travel insurance, to cover you in the event that you are unable to visit us.

Cancellation within 28-41 days of arrival - 40% of total cost of stay refunded

Cancellation within 14-27 days of arrival - 20% of total cost of stay refunded

Cancellation within 0-13 days of arrival - no refunds issued

7.1. It is important that you download all welcome information provided to you, prior to the start of your journey to us. This is because signal and connectivity in Cornwall is not always reliable

7.2. Check-in is available from 17:00 and the check-out time for all properties is 10:00. We reserve the right to charge reasonable additional fees in the event that you have not left the beach house by the agreed departure time.

7.3. Upon arrival, you must read the guest registration & information forms provided by us, to confirm that you understand how to use the facilities.

7.4. If you arrive late, or depart early, this is at your sole discretion and you will not be provided with a refund of any fees paid to us.

7.5. Your beach house will not be available at any time outside of the times confirmed to you in your booking confirmation email and you agree not to arrive at or leave the premises outside of these times.

8.1. Capacity. You will be notified of the maximum capacity of your beach house at the point of booking. The number of residents staying at the beach house must not exceed this maximum capacity for any reason.

8.2. Commercial usage. You shall not use the beach house for any commercial purpose unless it has been agreed with us in writing in advance. We reserve the right to evict guests, without notice or refund, for a breach of this condition.

8.3. Amenities. Each beach house is stocked with a range of basic kitchen cleaning items including bin bags, washing up liquid, soap and cloths. This is in addition to fresh towels and bed linen. You are responsible for ensuring that young children within your party do not access any cleaning products because ingesting or otherwise handling these may cause them harm or injury.

8.4. Bedding. Clean bed linen will be provided at start of your stay. We do not include a change of bed linen during your stay except where the duration of the rental is for two full weeks in which case a weekly change of bed linen will be provided. We expect you to use the washing machine and drier available if you require any clean towels during your stay, but do not expect you to wash towels and linen before you check out. Should you require a fresh set of towels then these can be provided at an extra cost to you on a per person basis. Lost or damaged towels / robes will be charged for if not left in the house on check-out.

8.5. Rubbish and recycling. You are required to put waste and recycling out for collection in accordance with the instructions provided by us. Please notify us if a collection is missed.

8.6. Outdoor amenities. Hot tubs, saunas, heaters, BBQs and other outdoor amenities are provided on the decking area attached to each beach house. These have been designed with safety in mind, but customers must take particular care to avoid injury when using them. None of the outdoor amenities should be used by anyone under the influence of alcohol. In particular please be aware that:

8.6.1. decking may be slippery when wet;

8.6.2. hot tubs carry risk of drowning if not used responsibly;

8.6.3. both saunas and hot tubs may not be suitable for people with health conditions or who are pregnant, it is your responsibility to confirm with your doctor that you are safe to use these prior to arrival; and

8.6.4. BBQs and heaters are gas operated and may cause injury if misused.

8.7. Hot tub maintenance. Hot tubs are drained, cleaned and refilled prior to each booking. Our staff dose the hot tubs daily to maintain the correct sterility and PH balance and therefore will require access to the hot tubs during your stay.

8.8. Wi-Fi. All of our properties are provided with unlimited Wi-Fi via a dedicated fibre line solely for use by our customers. However, no warranty is given as to the speed of the Wi-Fi nor its reliability as this is outside of our control. Please be aware that Wi-Fi connectivity in general in Gwithian can be poor. We cannot accept bookings which are reliant on the provision of uninterrupted and unlimited provision of Wi-Fi.

8.9. Welcome packs. We provide welcome packs on arrival which contain food and drink. If you have any allergies or intolerances, please notify us of these prior to your arrival.

8.10. Cleaning. All properties are cleaned between guests, but no additional cleaning is included during your stay. If you require additional cleaning services these can be booked in advance with pre-payment or subject to availability, can also be booked and paid for during your stay.

8.11. Responsibility for the beach house. During your stay you are responsible for the condition of the beach house and the furniture and fittings. We reserve the right to deduct an additional cleaning fee for properties that are not left in a reasonable state of cleanliness.

8.12. No smoking. All units are non-smoking and you shall not use vaping equipment or e-cigarettes within our beach houses. We reserve the right to deduct an additional cleaning charge where necessary if you fail to comply with this condition.

8.13. No candles or fireworks. The use of candles and fireworks is strictly prohibited at or in any property or shared facilities.

8.14. Noise and disturbance. You must not cause disturbance or nuisance to other guests or local residents. Gwithian Towans is a residential neighbourhood and we therefore request that all guests are respectful by keeping noise to a minimum, particularly if using the decking areas in the evening or at night. We reserve the right to evict guests, without notice or refund, if they repeatedly cause noise and disturbance.

8.15. Maintenance work. We are open all year round and are required to regularly maintain our facilities. We will always endeavour to keep noise and inconvenience to a minimum. If we are carrying out maintenance work during your stay this does not constitute a reason for cancellation and our standard cancellation terms will apply.

8.16. Car parking. Free parking is provided for two cars per beach house throughout the duration of your stay. Prior to arrival you will be required to provide vehicle registration details. All cars are parked at the owners’ risk. If you require additional parking you can request this and we will do our best to accommodate your request, however additional parking is not guaranteed. There is a pay and display car park 50 metres from the site entrance in Gwithian Towans.

8.17. Mezzanines. Our beach houses are each fitted with mezzanines, either in bedrooms, living rooms or both, which are accessed by ladder. Misuse of the mezzanines can pose risk of serious injury. We ask that you take particular care when accessing and using the mezzanines and never leave children unsupervised. We cannot be held liable for any misuse of the mezzanines by you or other guests within your party.

8.18. Wine cellars. Wine cellars are 2.5-metre-deep below the floor of each living room and are accessed via a hatch which is operated by an electric switch on the living room wall. Misuse of the wine cellars can pose risk of serious injury. We ask that you take particular care when accessing and using the wine cellars and never leave children unsupervised. You are responsible for ensuring that there is no misuse of the wine cellars by you or other guests within your party.

8.19. Children. Children and babies are welcome to stay in our properties, however they must be supervised at all times. Cots are available free of charge but are subject to availability and must be requested at the time of booking. One child up to the age of 15 can sleep on each mezzanine. All mezzanine beds are futons. As mezzanines are only accessible by ladder, they may not be suitable for younger children. You are responsible for ensuring that any children using the mezzanines do so safely.

9.1. For your safety and enjoyment there are strict rules and guidelines that must be adhered to when using the hot tub. You are responsible for making sure that all members of your party are aware of and strictly adhere to the guidelines which will be provided in your information pack. Failure to adhere to the guidelines may result in damage to the hot tub or related equipment. Any damage to the hot tub, cover or related equipment will be charged for.

9.2. It is vital that the hot tub is kept clean for your own safety. Failure to do so may also result in charges, to pay for the additional drain down and cleaning of the hot tub over and above our usual cleaning requirements.

10.1. Well behaved and house-trained dogs are welcome. When booking please inform us of any dogs you will bring with you.

10.2. We allow a maximum of two dogs to stay in a beach house at the same time. A charge of £50 per dog per stay will be added to your booking to cover the additional cleaning requirements and includes a luxury dog bed and bowls. This must be added as an extra when booking online or on the phone.

10.3. Dogs must not be left unattended in a beach house at any time and you must ensure that your dog does not cause any nuisance to other guests.

10.4. We rely on you to keep your dog under strict control at all times. Please do not allow your pet onto the furniture, in bedrooms or on beds. Upon your departure, you must ensure that the property is left in a reasonable and clean condition and at all times during your stay must ensure that no waste is left in the grounds or communal facilities.

10.5. You will be invoiced for any damage caused by your pet, including additional cleaning requirements that we reasonably consider are in excess of the usual cleaning requirements at the end of a guest’s stay.

10.6. We do not allow any other pets to stay in our properties.

For your safety, it is important that you read and adhere to the important information provided within your beach house, including all signage and notices. This information includes: fire safety notices and evacuation procedures as well as information regarding the use of facilities such as hot tubs. We understand the duty of care that we owe to our customers and ensure that the premises are safe for the purpose for which customers are invited to use them, however, each customer is responsible for taking care when using the facilities provided and for his or her own safety.

We are committed to respecting your privacy during your stay, however you must allow us access to the beach house at all reasonable times, or as otherwise required in the case of an emergency, with or without you present, in order to carry out maintenance and comply with our legal and regulatory obligations. We will always try to contact you before accessing the beach house and will avoid interrupting your stay wherever reasonably possible.

13.1. We do not have a reception area however members of the Three Mile Beach team will be available on site during ordinary business hours and contact numbers can be found in your welcome information pack.

13.2. Emergency support is available between the hours of 6pm and 10pm daily and 10am and 10pm on Sundays. The emergency support telephone number is supplied in your welcome information pack. Please only call this number in an emergency, for example:

13.2.1. you are without any heating;

13.2.2. you are without any power;

13.2.3. you are without any water or there has been a serious water leak in your property; or

13.2.4. you have been locked out.

13.3. Please note that inability to access the Wi-Fi is not considered an emergency.

13.4. Please note that some calls will be recorded for training and monitoring purposes, please see our privacy policy for more information about this.

14.1. During your stay with us, you can choose to purchase our private chef services as an add-on to your booking. A professional chef will attend your beach house and provide catering services for you and your guests. If you are interested in purchasing a private chef experience, you should register your interest at the time of booking your holiday home or contact us to discuss this service.

14.2. After you have registered your interest in our private dining services, we will contact you to discuss your preferred menu choices and availability. Sample menus are available at https://threemilebeach.co.uk/eat. Our chefs regularly update and change the menus depending on the produce available and seasonality. Sample menus are therefore provided as examples only and you acknowledge that your final menu may differ.

14.3. Once you have confirmed your availability, catering preferences and number of guests, we will discuss your request with our chef. If our chef confirms that your request is accepted, we will confirm by email and add this service to your booking. If our chef is unable to accommodate your request, we will contact you to discuss this.

14.4. Once your booking has been confirmed, the chef will contact you directly to finalise your menu choices and talk to you about any dietary requirements. In order for us to provide this service, we need to share your personal data (specifically your name and contact information) with the chef who will be providing you with the private dining services. You acknowledge that we outsource this service to chefs who are independent third parties and not employed by Three Mile Beach. The chef will only contact you in respect of the private dining services and not for any other purpose. For more information about who we share your personal data, please see our privacy policy https://threemilebeach.co.uk/privacy-policy/

14.5. You are responsible for providing the chef with all information relating to your and your party’s dietary requirements, including any allergies or intolerances.

14.6. The prices for the private dining services are available at https://threemilebeach.co.uk/eat. All fees and charges payable in respect of the private dining services will be added to your account and charged in accordance with these terms (specifically clauses 3 and 4). If your booking is made with less than 42 days prior to the date of the event, you will be required to pay the full amount upfront at the time we confirm your booking.

14.7. Once we have confirmed your booking for the private dining services, you will be liable to pay the fees in respect of the number of guests included in the booking and the refunds and cancellation terms set out in clause 6 shall apply to the private dining services.

14.8. Whilst our chefs do everything they can to accommodate guests with food allergies and intolerances, we are unable to guarantee that dishes will be completely allergen free. Please speak to the chef about this in more detail if you or anyone in your party has any dietary requirements.

15.1. We have wetsuits, surf boards, body boards and such other equipment as specified at https://threemilebeach.co.uk/stay-at-three-mile-beach/ (as updated from time to time) available for hire during your stay with us. If you would like to hire equipment from us, you should

purchase this at the time you make your booking. The price of the equipment hire will be added to your account and payment will be taken in accordance with these terms (specifically clauses 3 and 4). If your booking is made less than 42 days prior to the date of your arrival, you will be

required to pay the full equipment hire fee upfront at the time we confirm your booking.

15.2. If you have hired equipment with us prior to your arrival, the equipment will be delivered to your beach house prior to your check-in. You may use the equipment for the duration of your stay and you should leave the equipment at the beach house when you check-out.

15.3. If you would like to hire equipment after your arrival at the beach house, you should contact us to discuss this. Please note that if we are able to accommodate your request, you will be required to pay the full equipment hire fee upfront at the time we confirm your booking. We will deliver the equipment to your beach house on the date agreed with you and you should leave the equipment at the beach house when you check-out. The remaining provisions of these terms and conditions will apply to your hire of the rental equipment.

15.4. If you need to change your equipment during your stay (for example if you need a different size wetsuit) you should contact us and, subject to availability, we will arrange this for you.

15.5. You are responsible for the equipment whilst it is in your possession or control and you will be liable to pay for any damage to the equipment. You will be liable for the replacement value of the equipment should you lose the equipment when it is in your possession or control. We reserve the right to charge for the cost of any loss of, or damages to, our equipment.

15.6. You acknowledge that by hiring equipment from us you are confirming that you have a suitable level of skill and experience (in relation to the relevant activity to which the equipment relates) to properly use the equipment in a safe and responsible manner or are supervised by someone with a suitable level of skill and experience to provide such supervision.

15.7. We do not provide any sort of training or instruction in respect of your use of the equipment and your use of the equipment is at your own risk.

15.8. We recommend that you take out appropriate insurance to cover the risks of injury, loss or damage which may be sustained as a result of you undertaking activities using our equipment.

If the contract between us is ended it will not affect our right to receive any money which you owe to us under the contract.

17.1. Our Privacy Policy is available at https://threemilebeach.co.uk/privacy-policy

17.2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

18.1. You are responsible for any damage or loss caused to us, including any damage to our properties, communal areas and facilities, by your act, omission, default or neglect and you agree to cover the reasonable costs of repairing or remedying any such damage or loss.

18.2. Further, we reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests or local residents.

18.3. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by our negligence) or arising under applicable laws relating to the protection of your personal information, if you are a consumer we are not legally responsible for any:

18.3.1. damage to, or loss of, your personal property and belongings except where the damage or loss is caused by our negligence;

18.3.2. injury or death suffered as a result of misuse of our properties, facilities or amenities;

18.3.3. losses that:

18.3.3.1. were not foreseeable to you and us when the contract was formed; or

18.3.3.2. that were not caused by any breach on our part;

18.3.4. business losses; and

18.3.5. losses to non-consumers.

18.4. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), if you are a commercial customer we are not responsible for any:

18.4.1. damage to, or loss of, your personal property and belongings except where the damage or loss is caused by our negligence;

18.4.2. loss of profits or anticipated savings;

18.4.3. loss of revenue;

18.4.4. loss or damage to reputation or goodwill;

18.4.5. loss of opportunity or contract;

and in each case whether direct, indirect, special and/or consequential loss or damage; or

18.4.6. for any other indirect, special and/or consequential loss or damage,

and in all other cases our liability arising under or in connection with this contract shall not exceed the fees paid to us by you under this contract.

19.1. If there is an event outside of our control which prevents us from fulfilling your booking for a particular beach house we will, where possible, move you to an available alternative property.

19.2. If there is an event outside of our control which prevents us from fulfilling your booking, if you are happy for us to do so we will try to reschedule your booking for an alternative date. This is subject to availability and you may be required to pay additional costs if the new date you choose is charged at a higher rate. If it is not possible to reschedule your booking, or you do not want to reschedule it, we will provide you with a full refund.

20.1. We will try to resolve any disputes with you quickly and efficiently.

20.2. If you are unhappy with any part of your stay, please contact us as soon as possible giving us full details of your complaint.

20.3. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

20.3.1. let you know that we cannot settle the dispute with you, and

20.3.2. give you certain information required by law about our alternative dispute resolution provider.

20.4. If you are a consumer and want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to these terms and if you are a commercial customer the courts of England and Wales will have exclusive jurisdiction.

20.5. The laws of England and Wales will apply to these terms.

No one other than a party to this contract has any right to enforce any term of this contract.

These terms are supplemental to our standard booking terms and conditions and until we determine at our sole discretion that the measures set out in these terms are no longer necessary, these additional terms shall take precedence over any conflicting provisions contained in our customer terms and conditions.

By staying with us at Three Mile Beach you agree to be bound by these additional terms and are responsible for ensuring that all children under the age of 18 within your party comply with them.

You agree to comply with our Covid-19 Policy which we will provide to you, as well as our reasonable instructions prior to and during your stay.

You acknowledge that we are required to comply with the law relating to Coronavirus and any associated government rules or guidance. As such, we reserve the right to reject bookings that do not comply with the law or government guidance (as updated from time to time), for example, relating to the number of guests or mixing of households.

If you are unable to visit us due to mandatory self-isolation following a direction from a public health officer or mandatory self-isolation when returning to the UK from certain countries, we will reschedule your booking for an alternative date (subject to availability) or refund the payments made up to the date of cancellation. You must contact us immediately to let us know. Coronavirus Symptoms after your stay. If you display any coronavirus related symptoms, or are diagnosed with coronavirus within 10 days of leaving the site you must notify us immediately

You acknowledge that during your stay we may need to close or restrict access to certain facilities in the event of a suspected or confirmed case of coronavirus, in order to protect the safety of our staff and other guests. If you are unable to stay with us due to a coronavirus closure of the accommodation, we will rebook your booking for another date (subject to availability) or refund the payments made up to the date of notification.

You may also have concerns about what will happen if all or part of the country is “locked down”. If travel restrictions are announced in your area you will need to notify us. Your booking is flexible and protected (see below) if any of the following apply:

• An outright ban on national travel

• Local travel restrictions that affect the area where you live

• Local travel restrictions that affect the area where your holiday retreat is located

If you cannot take your holiday due to a national lockdown or the travel restriction reasons above, you will have the following options:

Move your booking. The price you pay may be higher or lower depending on the time of year. If higher, you can simply pay the difference. If lower, we will refund you the difference. There will be no admin fee or other charges;

- Receive a credit note; or

- Receive a refund for the full amount you have paid for your holiday.

Cancellation for other reasons are subject to our standard Terms and Conditions.

We reserve the right to make changes to these Coronavirus Pandemic – Additional Terms but if we do so we will give you a minimum of four weeks’ notice.

You acknowledge that we may also be required to change or introduce additional terms as a result of changes to the law or government regulation or guidance.